Refund policy

At Holy Shirts and Signs, every hoodie, shirt, and custom sign is made with care and created specifically for you. Because most of our products are custom-made, we follow a fair and transparent return and refund policy to ensure both customer satisfaction and business protection.

1. Custom Orders – Are They Returnable?

Since custom apparel and personalized signs are made based on your design, size, and color selections, we cannot accept returns or offer refunds on custom-made products unless:

  • The product arrives damaged

  • The print or design is incorrect due to our mistake

  • You receive the wrong item, size, or color compared to your approved order

2. What If There Is a Mistake on My Order?

If we made an error, we’ll make it right—either by:

  • Reprinting and replacing the item at no cost

  • Or issuing a full refund (only if a replacement is not possible)

You must notify us within 3 business days of receiving your order and provide photos of the issue.

3. Customer-Provided Artwork & Errors

We are not responsible for errors in customer-submitted designs such as:

  • Low-resolution images

  • Incorrect spelling or names in your artwork

  • Wrong size or layout request submitted by the customer
    We always recommend reviewing your design proof carefully before approving production.

4. Cancellations

  • Orders can only be canceled within 12 hours of payment if production has not yet started.

  • Once printing has begun, we cannot cancel or refund the order.

5. Returns for Non-Custom Items

If the item is not customized (for example: blank apparel or accessories), it may be returned within 7 days of delivery if unused, unwashed, and in original packaging. Return shipping costs are the customer’s responsibility.

6. Damaged or Defective Items During Delivery

If your package arrives damaged, please take clear photos of:

  • The damaged item

  • The packaging

  • The shipping label
    Send them to sales@holyshirtsandsigns.com within 48 hours of delivery. We will file a claim and send a replacement.

7. Refund Processing Time

Once approved, refunds are issued within 5–7 business days to your original payment method. Processing times may vary depending on your bank or card provider.

8. How to Request a Return or Replacement

Please contact us with:

  • Name and order number

  • Photos or description of the issue

  • Preferred solution (replacement or refund)
    📧 Email: sales@holyshirtsandsigns.com
    📞 Phone: 469-464-3503

9. Store Location for Local Returns

Holy Shirts and Signs
2305 South State Highway 121
Lewisville, TX 75067

By placing an order with Holy Shirts and Signs, you agree to this Return & Refund Policy.